Money will not be refunded, but the customer can freeze the registration up to 2 months
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@wjbtt.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@wjbtt.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Approved refund amounts will be credited back to the user’s account and can be used for future purchases on the platform.
WJBTT
At wjbtt, we are committed to supplying quality yarns, threads, and related accessories while maintaining transparency and fairness in all transactions. Please review our Returns & Refund Policy carefully.
- Damaged or Incorrect Products
1.1 Damaged Products
If you receive a product that is damaged during transit, you must inform us immediately upon delivery.
Please contact us with clear details of the issue along with photos or videos of the damaged product and its outer packaging.
Upon verification, we will arrange the return of the damaged item and issue a full refund or replacement, as deemed appropriate.
1.2 Incorrect Products
If you receive a product different from what was ordered, please notify us immediately.
After verification, we will arrange the return and issue a full refund or replacement.
- Return Eligibility
2.1 Eligible Returns
Returns are accepted only in the following cases:
- Product received is damaged
- Product received is incorrect
2.2 Non-Eligible Returns
Returns or refunds will not be accepted for:
- Correct products supplied as per order confirmation or invoice
- Change of mind after purchase
- Minor shade, batch, or lot variations inherent to yarns and threads
- Products that have been used, altered, rewound, cut, or tampered with
- Return Request Process
3.1 Initiating a Return
To initiate a return request, customers must contact us within 24 hours of delivery and provide:
- Order or invoice number
- Product details
- Reason for return
- Photo or video evidence (mandatory)
Requests without proper documentation may be rejected.
3.2 Return Shipping
For approved returns related to damaged or incorrect products, return shipping instructions will be shared by us.
The return shipping cost in such cases will be borne by WJBTT
- Refunds
4.1 Refund Approval
All returned products are subject to inspection after receipt.
Refunds or replacements will be approved only if the return meets our eligibility criteria.
4.2 Refund Method & Timeline
- Approved refunds will be processed to the original mode of payment
- Refunds will be initiated within 7–10 business days after inspection
- Credit timelines may vary depending on banks or payment gateways
- Contact Information
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@wjbtt.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For any questions regarding returns or refunds, please contact:
